Purchase-proxy sourcing may begin immediately after payment. A customer cancellation made within 24 hours and before purchasing starts deducts the higher of 5% of the payment or the original payment-provider fee that is not returned. After purchasing starts, refunds depend on store approval and actual recovery; completed services and non-recoverable costs are not refundable.
Purchase-request prepayment authorizes us to attempt a purchase. It does not confirm merchant stock, reserve an item, or mean the item has been purchased. These special terms apply only to orders identified as purchase-request prepayment and take priority over conflicting general refund terms below.
If supplier unavailability or a price increase prevents purchase, we refund the full amount actually paid for the unpurchased item, including its allocated service and transaction fees, to the original payment method. No standard cancellation deduction or non-refundable transaction-fee deduction applies in this case.
A price increase requires a full refund first, followed by a new request and your new payment approval before purchase. We do not charge an extra amount on the existing order or automatically add the product-price increase to a later shipping bill. International shipping is quoted after warehouse intake and measurement and is paid separately after your review.
Voluntary change-of-mind cancellation remains subject to the general cancellation policy below. If the actual purchase cost is lower, eligible savings are handled as account credit under the existing purchase-price reconciliation policy; not every small difference is automatically refunded.
Transaction & Protection has a USD 0.50 minimum. PayPal uses 6% of each newly billed subtotal; other payment methods have their own rates and receiving charges, disclosed before payment. Coupons and account credit do not discount this fee. Purchase proxy therefore shows it on the item-stage payment and again only on the later international-shipping balance. Coupons and account credit do not discount this charge. On refund, the recoverable amount follows the cancellation reason and fulfilment stage below; original payment-provider fees that are not returned, completed services, and non-recoverable costs may be deducted.
If the purchase-proxy order is still Paid and sourcing has not begun, you may cancel from the order page within 24 hours of payment. An approved customer cancellation deducts the higher of 5% of the amount paid or that order's original payment-provider fee that is not returned, then refunds the balance to the original payment method. The confirmation dialog shows the actual deduction and refund before you proceed. After 24 hours, or sooner if purchasing or preparation has begun, online cancellation closes and approval is not guaranteed.
When an order changes to Purchasing, the online cancellation button is removed and cancellation or refund is not guaranteed. When the store approves a customer-requested cancellation, we deduct the proxy service fee plus the higher of 5% of the payment or the original payment-provider fee that is not returned. If a return is required, we deduct the proxy service fee and a $10 handling fee per order. Non-recoverable item cost, domestic or international return shipping, taxes or duties, store deductions, and other actual costs are also deducted. Pre-order, limited, fashion, beauty, custom, made-to-order, event, opened, used, or hygiene items cannot be cancelled, exchanged, or refunded unless the store expressly accepts them.
If the store is out of stock before purchase completes, or we cannot fulfil the order because of our error, we refund the unused item payment, proxy service fee, and Transaction & Protection charge in full. If the item has shipped or a store return is required, we first verify its condition and recovery process.
If consolidation and packing have not started, unused shipping and service amounts are refunded. If the payment provider does not return the original processing fee, that actual non-recoverable amount may be deducted.
We refund the balance after deducting actual shipping or packing costs already paid and any original payment-provider fee that is not returned. We do not add a separate cancellation-processing fee.
If a package is lost or damaged while in our custody, our liability is limited to whichever is lower: the actual, documented value of the contents (receipts or proof of purchase), or $50 USD per package. This $50 cap applies per package, not per item — consolidating multiple orders into one box doesn't multiply it. Claims must be filed within 14 days of the expected delivery date, with proof of value; claims filed after that window can't be processed. This cap doesn't cover loss or damage that happens before your item reaches our warehouse — that's the seller's or their carrier's responsibility. Want more coverage? Message us about optional shipment insurance before you check out.
Request a return through the order messages within 48 hours of delivery; unapproved returns are not processed. The item must be unused and include its original packaging, components, and gifts. Change-of-mind or option-error returns are available only if the store approves them; the customer pays all return shipping, taxes, duties, and a $10 handling fee per order. We do not charge the customer-request handling fee for an approved SeoulDrop shipping error or other fault on our side.
Our current shipping partner has advised that U.S.-bound shipments use DDP. We review actual customs charges and inclusions for each order; other countries or routes may differ. We do not apply a blanket no-refund rule for unpaid destination duties.
If delivery fails because the address or contact information you gave us was wrong or incomplete, that's not refundable either.
Items receive 45 days of free storage, followed by $0.50/day from days 46 to 90. Packages remaining unclaimed past the 90-day ceiling are considered abandoned and disposed of after advance email notice. No refunds are issued for accumulated storage fees or goods value.
After purchasing starts, request a review through that order's messages. We verify store approval and cost evidence before confirming eligibility and amount. An administrator processes the approved refund to the original payment method; for PayPal transactions, this is the original PayPal payment. Refund approval and completion are not automatic. Posting time varies by card, bank, or other funding method.
This policy may be revised as we learn more from real orders — check back if it's been a while. Message us if anything here is unclear before you pay.